FAQ

IS ALGERUND JEWELLERY MADE WITH REAL GOLD AND SILVER?

Yes indeed, here at Algerund we only use 18k yellow gold, real .925 sterling silver. We are committed to serving you, our dear customer, by giving you the best experience possible. We are constantly working to improve processes to ensure our products are the longest lasting available. Our continued commitment lies in the complete satisfaction of each and every product we sell. All of our jewelleries are thoroughly tested for quality and durability before, during and after production. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to.

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

Please email support@algerund.com with any questions. Our online customer service hours are open Monday - Friday 24/7

WHY HAVEN'T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?

Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. (Excludes pre-order items)