ALGERUND Return & Refunds
If for any reason you are not satisfied with your purchase, please contact our Customer Service team and we will gratefully assist you. A refund or exchange will be applied under the following conditions:
- Refunds or exchanges will be accepted within 14 days of your original receipt of the order.
- Any return after 14 days will be eligible ONLY FOR EXCHANGE within 30 days of the original receipt of the order.
- Any return after the 30 days of the original receipt will be eligible only for issuance of store credit.
- Any return must be unused and in re-sellable condition. If the returned product is considered used, altered, damaged (scratches, wreckage etc.) after a thorough inspection will not qualify for a refund or exchange and may be discarded.
- All returns will be examined and thoroughly checked by our Quality Assurance team before processing a refund.
- A 15% restocking fee will be applied for all qualifiable refunds except if the product is considered defective or due to a shipping error.
- Shipping charges for returned items must be shouldered by the buyer unless the return is due to our error or the product is defective.
- Shipping charges are non-refundable when crediting a refund.
- All SALE items are final and are not eligible for refund or exchange. Our SALE items are already discounted for final sale.
- Only regular products are eligible for refund or exchange. All customised items (watches or other items that have been altered or personalised) are NOT eligible for both refund or exchange. All personalized items cannot be resold in our stores.
- After being qualified for a refund, we will process a credit to your original payment method within three days of receiving your return.
- Allow up to 5 business days for your refund to reflect in your bank account.